Scaling Teams Through Data-Driven Decisions
How we equipped research teams with robust data instrumentation and actionable insights, bridging qualitative research with behavioral data to optimize user experiences across cloud platforms.
The Challenge
The teams faced fragmented data insights due to poor instrumentation and disconnected tools, outdated user personas leading to misaligned product roadmaps, and complex and siloed workflows reducing cross-product collaboration.
Our Approach
We implemented a comprehensive strategy to bridge qualitative research with behavioral data, creating a foundation for data-driven decision making.
The Solution
We established a Jobs-To-Be-Done framework to align teams with key opportunities, enhanced behavioral analytics through improved instrumentation, and facilitated cross-team bootcamps to foster collaboration and break down silos. This comprehensive approach integrated behavioral insights into roadmap planning and created a shared understanding across development, design, and research teams.
Results
The implementation resulted in revised personas and roadmaps that better reflected diverse user needs, improving user satisfaction metrics by 40%. Cross-team collaboration led to more cohesive feature rollouts, and behavioral insights directly informed design optimizations, resulting in a 25x improvement in specific workflows and boosting conversion rates to 2.5%.
40%
Improvement in user satisfaction
25x
Workflow efficiency improvement
2.5%
New conversion rate
Project Details
Industry
Cloud Computing
Company Size
Enterprise (10,000+ employees)
Location
Global operations
Services Provided
- UX Research Strategy
- Data Instrumentation
- Team Alignment
- Persona Development
- Workflow Optimization
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